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Pendant alarms for the elderly

Pendant Alarms: How Do They Work?

Pendant alarms can help the elderly remain independent if they live on their own or need some extra support. Should something happen and help is needed quickly, pressing the alarm button on the pendant will call the 24 hour monitoring centre.

The alarms are simple to use and can be a real-life saver by providing a way to get help when it is need most, day or night.

How do I use a pendant alarm?

A pendant alarm from PPP Taking Care is really easy to use and reliable. If you have a fall, feel ill or need some assistance, you only have to press the button on the alarm.

The device alerts our monitoring centre in the UK through a personal alarm unit connected to your phone line. The team will respond 24 hours a day, 365 days a year. They will know who you are, where you live and any medical details you have shared. This helps the monitoring centre provide the help you need.

The monitoring centre will try to speak to you over the personal alarm unit’s speaker. They will call your nominated contacts, such as a neighbour or family member, or the emergency services if you need further assistance.

How a pendant alarm works

What if I can't speak or hear the monitoring centre?

Don't worry! The monitoring centre will call your nominated emergency contacts and if they can't get hold of anyone, they will call the emergency services. 

We recommend you have a key safe so that whoever we call can get in to help you. A key safe securely stores a key to your door. And you don't need to worry whether your family or neighbours remember the code. If you share the code with us, we can tell your contacts or emergency services so they can gain access to your home conveniently and safely. 

Pendant alarms are easy to set-up

Do I need any special equipment to use the alarm service?

We provide all the equipment you need and the service is easy to set-up. We provide clear instructions or you can choose our We-Connect service and one of friendly advisors will set it up for you. 

All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to plug the personal alarm base unit into.

So we can get help to you, we recommend you have two keyholders or a key safe. A keyholder is someone who has keys to your home, lives within 30 minutes and can come to your assistance if needed.

Pendant alarm features

How much does a pendant alarm cost?

The pendant alarm is available with our elderly personal alarm service. There is a one-off registration fee of £69 and a subscription of £3.80 per week. *

Delivery is free of charge. If you would like someone to set-up the service and demonstrate how it works then we offer a We-Connect service that costs an additional £99. *

You can get expert support from our qualified nurses and trained pharmacists by adding our medical helplines to your personal alarm package for an additional 30p per week. *

Buy pendant alarm

How do I buy a pendant alarm?

You can order the personal alarm service online or by calling 0800 085 7371.

If you would like additional support around the home, you can add medical helplines, fall detectors, home sensors and bogus caller buttons. Call 0800 085 7371 to add these to your package.

Our team are happy to answer any questions you have. You can also request a free brochure if you would like more information.

What our customer say
Personal alarms and panic buttons

"I would say its a minimal cost for the peace of mind it gives you."  **

Personal alarm customer review

"If they are considering buying one I would say just do it because its such a good thing for little money." **

Independent living with a personal alarm

"I would definitely say go for it for peace of mind, and the cost is small. It also gives the rest of the family peace of mind."  **

Personal alarm service features
  • Quick and easy to set-up. The personal alarm unit is ready for use from the moment it's plugged in.
  • Easy to use pendant alarm with support available 24 hours a day, 7 days a week from our care team.
  • Discreet and lightweight. The pendant can be worn around the neck or wrist.
  • No need to worry about the battery running out. It has a daily battery self-test and low battery alert.
  • The two-way speaker audible from different rooms in the house.
  • Pendant works up to approximately 75 metres (246 ft) away from the alarm unit. ***
  • No complicated requirements or hidden charges. If you change your mind, you can cancel within 14 days of purchase.
  • Friendly team based in UK response centre.
  • For extra peace of mind add a fall detector, medical helplines, bogus caller button and home sensors to help you stay safe at home.


* Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Installation services not available in Scotland, Isle of Man or the Scilly Islands. Subscription fee collected monthly. ** Customer research, October 2017. *** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.

Ready to order?

You can order your personal alarm online, quickly and easily.

If you have any questions about our personal alarm and telecare services, please get in touch. We're happy to help!

Call 0800 085 7371