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Elderly alarms

Elderly Alarms: Monitored 24 hours a day

If you have caring responsibilities for parents or family members, it’s reassuring to know they can get help when you are not with them.

Our elderly alarms give you the peace of mind that your loved ones can get help 24 hours a day by pressing the emergency button on a lightweight and discreet pendant.

No emergency alarm call goes unanswered, so you can be confident that when you are not with your loved ones, we are.

Alarm for the elderly

Emergency buttons for the elderly

If your loved one suffers a fall, feels unwell or needs help in an emergency, they can press the emergency button on their alarm to be quickly connected to our response centre.

  • The response team will talk to your loved one to assess the situation.
  • They will offer support and call the nominated contacts or emergency services.
  • Even if your loved one is not able to speak, by pressing the emergency button we’ll always know who they are, and where they’re calling from. This means we can direct support very quickly.

We help over 70,000 people stay safe at home with 98.5% of calls answered within 60 seconds. *

Get peace of mind from £3.80 per week with an alarm for the elderly.

Elderly alarm bracelets and pendants

Our alarms for the elderly can be worn as an alarm bracelet or pendant. The alarm pendants are lightweight, discreet and comfortable to wear.

  • Quick and easy to get help with one big emergency button to press.
  • Can be worn around the wrist or neck.
  • Emergency calls answered by friendly, trained staff in our 24/7 UK response centre.
  • Works up to approximately 75 metres (246 ft) away from the alarm unit. **
  • High quality two-way speaker audible from different rooms in the house.
  • It has a daily battery self-test and low battery warning.
  • Simple to set-up or we can set-up the personal alarm for you.
How the emergency alarms work

We provide you with an alarm pendant and alarm base unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to plug the alarm base unit into.

There are no complicated requirements and the alarm unit is really easy to assemble. And if your loved one decides the alarm service is not for them, you can cancel within 14 days of purchase.

If you have any problems, our Customer Service team are on hand to help. Read our customer stories and recommendations for alarms for the elderly.

Personal alarm pendants for the elderly

Ordering an elderly alarm

You can order an elderly alarm online or by telephone. You can add a second elderly alarm pendant, key safe and choose whether you want one of our Telecare Consultants to set-up the alarm for you.

One-off registration fee  £69 
Subscription  £3.80 per week 
Self-Connect   No charge
Delivery Free delivery

If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.

Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £99. 

Peace of mind for you and your loved ones
  • Over 1,000 new customers join us each month and we handled over 25,000 emergency alarm calls last year.
  • 99% of our customers say they like the security of knowing someone is always there. *
  • 100% of our personal alarm users say they are satisfied with the service. *
  • We are audited annually by the Telecare Services Association (TSA) so you can be sure our services are fully accredited and provide first class support.
Personal alarms and panic buttons

"I would say its a minimal cost for the peace of mind it gives you."  **

Personal alarm customer review

"If they are considering buying one I would say just do it because its such a good thing for little money." **

Independent living with a personal alarm

"I would definitely say go for it for peace of mind, and the cost is small. It also gives the rest of the family peace of mind."  **

Care options for the elderly

To help your loved ones live independently in their own home for longer, you can tailor the personal alarm package to suit their needs or as their care requirements change.

Fall sensors
Fall sensors

Wearable alarms that automatically detect a fall and call our response centre.
Fall sensors

Panic alarms
Panic alarms

Get help to deal with unwanted calls with a bogus caller button.
Panic alarms

Home sensors
Home sensors

Monitored sensors detect risks around the home and automatically call our response centre.
Home sensors

Medical helpline for elderly
Medical helpline

Expert support from trained pharmacists and qualified nurses.
Medical helplines for the elderly

Personal alarm devices
Personal alarms

Discreet and comfortable personal alarms that can be worn around the neck as a pendant or on the wrist like a watch.
Personal alarm devices

Key safes
Key safes

If you need assistance it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.
Key safes

Support and advice for carers
Elderly care options
Talking about care options

It can be difficult to know when to talk to your parents about plans for their future. Read our guide to help you have a relaxed discussion around what they would prefer.
Read our guide to discussing care options with elderly parents.

Elderly loneliness
Tackling loneliness in elderly relatives

If someone you’re close to feels lonely, it can be difficult to know what to do or say. It’s a sensitive subject, and you might feel wary of intruding.
Read our advice on tackling loneliness.


Elderly care
Why carers need care too

Although caring is a common experience, it can feel lonely and difficult. As well as the sheer physical work, it’s emotional.
Find out what support and advice is available to carers.

* Customer research, October 2017.
** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.
† Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Installation services not available in Scotland, Isle of Man or the Scilly Islands. Subscription fee collected monthly.

Ready to order?

You can order your elderly alarm online, quickly and easily.

If you have any questions about our alarm services, please get in touch. We're happy to help!

Call 0800 085 7371