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Your personal alarm package

You can connect your personal alarm with the Self‑Connect package. It's quick and easy to do, and you can always ask a friend or relative to help you.

It's ready to use straight out of the box. All you need is a telephone landline and a mains electricity socket within 10 feet of each other.

If you would like to upgrade your package to include the medical helpline, please call 0800 085 7371.

First month's service charge to be paid today

Equivalent to per week

A direct debit form will be sent to you for further payments which will be collected monthly.

One‑off initial cost to be paid today

This includes delivery and the following:

Registration

This includes delivery of your alarm and setup of the service

Self-Connect
No charge
Key safe
Additional User
We-Connect

We will contact you within 1 working day to arrange a time for installation

*Prices exclude VAT which will be added at 20% where the customer is not eligible for zero rating. Please see below for details on how you may be eligible for zero rating.
*VAT zero rating applied.
*Price includes VAT. See below for how you may not have to pay VAT.

Keyholders or key safe

Please choose one of the following options below. To get help to you as quickly as possible, we recommend you have two keyholders within 20 minutes. These can be local friends, neighbours or family who have a key to your home and we can call in an emergency.

You will need to have a key safe if you have one keyholder or wish to use the service without any keyholders. This can be your own, or you can buy one from us. In an emergency, we’ll tell the emergency services the code to the key safe so they can access your home.

Please choose one of the following:

Please select an option.

Key safe cost excludes installation. If you would like someone to install your key safe,
please see our We-Connect service below. For information about our key safes, please click here

Need some advice? Call 0800 085 7371 and our team will be able to advise what’s best for you.
Lines are open Monday - Saturday 8am - 6pm

*Key safe price includes VAT as they are not eligible for zero rating.

Add a second user

Second user added

You can add a second person who lives at the same address.

£35* one-off cost

*Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Please see below for details on how you may be eligible.

*VAT zero rating applied.

Add We-Connect

We-Connect Added

Want someone to connect your alarm or fit your key safe? With the We-Connect service, one of our Telecare Consultants will connect your personal alarm unit and pendant, show you how to use it and check the system. If you’ve added a key safe to your order they’ll fit this too.

£99* one-off cost

If you would prefer to set-up your alarm yourself and have someone fit your keysafe for you, please call 0800 085 7371

Sorry, but the We-Connect service isn't available in Scotland, Isle of Man or the Scilly Islands. For more information on We-Connect click here.

*Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Please see below for details on how you may be eligible.

*VAT zero rating applied.

VAT zero rating

You may not have to pay VAT on your personal alarm service if you have a condition that requires regular medication or are registered disabled. This is known as being eligible for zero rating. Not sure if you're eligible for zero rating? You can find out here.

Is the user eligible for zero rating?

Please select an option.
Your package:
Total cost to be paid today

This payment includes:

First month's service charge
Registration

This includes delivery of your alarm

Key safe
remove
Additional User
remove
Self-Connect
No charge
We-Connect
remove

We will contact you within 1 working day to arrange a time for installation

*Prices exclude VAT which will be added at 20% where the customer is not eligible for zero rating. Please see above for details on how you may be eligible for zero rating.
*VAT zero rating applied.
*Price includes VAT. See above for how you may not have to pay VAT.

A direct debit form will be sent to you for further payments which will be collected monthly

Ready to get this package?