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Website Terms and Conditions

Legal

These Website Terms and Conditions of Use (the “Website Terms and Conditions”), together with the Privacy Policy, Cookie Policy and Acceptable Usage Policy apply to your use of the website www.ppptakingcare.co.uk (the “Website”) and all the pages of the Website. Please read the Website Terms and Conditions carefully.

When you access the Website we will take it that you have accepted the Terms and Conditions. If you do not agree with the Website Terms and Conditions, then please don’t access or use the Website.

Please note that the Website is intended for use by residents of the United Kingdom whilst in the United Kingdom only. It is not applicable to people of other countries because the law in other countries may restrict the distribution of the information and products on the Website. Just so we’re clear, none of the information on the Website is an offer to contract.

We may change the Website Terms and Conditions at any time by amending this page. You should check this page from time to time to make sure you know the latest Website Terms and Conditions, as they are binding on you

General

The Website is provided by PPP Taking Care Limited, a private company limited by shares, incorporated in England and Wales under company number 01488490 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD.

We are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit purposes only. Our registered number is 707455.
PPP Taking Care is a trading name of PPP Taking Care Limited. Registered VAT number 243 6741 60

Services and Products

Our Services and Products

PPP Taking Care will take all reasonable care to ensure that what we say about our Services and Products is correct at the time when we upload the information to the Website. However, please note that:

  1. All items are subject to availability; we will inform you as soon as possible if anything you have ordered is not available and we may offer you alternatives, which you’ll be free to accept or refuse;
  2. The images on the Website are for illustrative purposes only and items may vary slightly from those images;
  3. The packaging of products may vary from that shown on the Website;

The Order Process

We may from time to time offer promotional discount codes or special offers which may apply in respect of any, or certain specified purchases made through the Website. The conditions of use of any discount code will be specified at the time it is issued and may include limitations. We may withdraw or otherwise amend any special offers or discounts at our discretion.

Our shopping pages will guide you through the steps you need to take in order to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

If we are unable to supply you with a service or a product, for example because that product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the service or a product, we will refund you the full amount including any delivery costs charged as soon as possible

How to Pay

During the checkout process, you will be asked to enter payment details. You can only pay for our services or products using the methods shown on the checkout pages.

Payment for our services or products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.

Payments through the Website

If you wish to purchase a service or a product, we will direct you to make a payment online and then set up a direct debit for ongoing payments.

Use of Website

Availability

PPP Taking Care will try to ensure that the Website is accessible for 24 hours a day but will not be liable if‚ for any reason it isn’t. PPP Taking Care will have the right to suspend access to or withdraw the Website temporarily or permanently and without notice. PPP Taking Care will not be liable for any loss or damage arising in contract‚ tort or otherwise if the Website is unavailable or suspended for any reason.

Information

The information contained on the Website is provided for information purposes only and PPP Taking Care will use reasonable care and skill to ensure that it is accurate at the date of publication. However‚ because of the nature of the Internet‚ there may be circumstances in which errors occur within the information. Consequently, PPP Taking Care makes no warranty or guarantee as to the accuracy of any information on the Website and cannot accept liability for any errors or omissions within it.

Reliance on Information Posted

It is not our intention that anything posted on the Website amounts to advice on which anyone should place reliance. PPP Taking Care accepts no responsibility or liability arising from any reliance placed on such materials by you or by any third party who may be informed by any of its contents.

Security

PPP Taking Care will take all reasonable steps to ensure that any information you provide is kept secure‚ but please remember that‚ because of the nature of the Internet‚ if you email us your could be read by someone else before it reaches us and is not necessarily private, so we suggest that you do not include sensitive information such as health information or banking details in an email. There is no guarantee that any emails that you send to us will be received by us.

We process information about you in accordance with our Privacy Statement. When you give us information , you promise us that it is accurate.

Additional information regarding the security of personal data‚ and the use of cookies is available in our Privacy Statement.

Liability

PPP Taking Care shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.

PPP Taking Care cannot warrant that the Website is free of viruses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of the Website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.

Trademarks, Copyright and Other Intellectual Property Rights

The PPP Taking Care name and logo are registered trademarks of AXA PPP healthcare Group Limited which claims trademark rights in the name and logo. PPP Taking Care owns the copyright and all other intellectual property rights existing on or within the Website. All such rights are reserved and you may not reproduce the logo without PPP Taking Care’s written consent.

You are not permitted to download, print, redistribute or extract any information from the Website other than for your personal, non-commercial use and not for any purpose that damages our reputation or takes advantage of it.

You are not permitted to modify or in any way change information available on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Linking to the Website

You may link to the Website, provided you do so in a way that is fair and legal does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Website must not be framed on any other website, nor may you create a link to any part of our website other than the Website. PPP Taking Care reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.

Data Protection and Privacy

Any personal information you supply to PPP Taking Care via the Website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

You will find more information about how we use your personal data‚ and cookies in our Privacy Statement.

Links from the Website to other websites

The Website may contain links to other websites and resources run or provided by third parties. These are outside our control and are not covered by the Terms and Conditions. We give you these links for your information only. The responsibility for those websites and resources belongs to whoever runs them. We have no control over their content and we’re not responsible for them or for any loss or damage that may arise if you use them. They will have their own terms and conditions of use and we encourage you to read those if you use the links because you will be expected to abide by them. If you use the links provided, the operators of those sites may collect information from you which will be used by them in line with their own privacy policy, which will probably differ from ours.

Posting Material

PPP Taking Care accepts no responsibility or liability to any third party for the content or accuracy of any information or materials posted by you onto the Website or for any information posted on external websites. PPP Taking Care retains the right to remove any information or materials posted by you on the Website if such information or material is or is likely to be offensive, illegal, harmful, or threatening and / or belongs to someone else.

Do not try to attack the Website

Do not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. Do not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. If you do you may commit a criminal offence under the Computer Misuse Act 1990 or other regulations. We may report our suspicion of any such offence to the relevant law enforcement authorities and we will fully cooperate with those authorities by disclosing your identity to them or by helping them to identify you. We may take legal action against you ourselves.

Making a Complaint

PPP Taking Care aims to provide the highest standard of service to every customer. If our service does not meet your expectations we want to hear about it so we can try to put things right. All complaints we receive are taken seriously. Following the below steps will help us to understand your concerns and give you a fair response:

Telephone contact is often the most effective way to resolve complaints quickly. Please contact our Customer Service team on 0800 085 7310. Alternatively you can write to us at Customer Services, PPP Taking Care, Linhay House, Linhay Business Park, Ashburton, Devon, TQ13 7UP. Any written correspondence should be headed ‘Complaint’ and you may include copies of supporting material.

Problems after you use the Website

We will not be liable for any loss or damage caused by malicious or harmful material that may infect your computer, your computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of you downloading any material posted on them or downloading any material from any website linked to them.

Applicable Law

PPP Taking Care has established the Website in England. We have chosen the laws of England and Wales to apply to the Website and for any dispute to be heard by the Courts of England and Wales. However, PPP Taking Care recognises that you are free to choose the laws and jurisdiction of Scotland or Northern Ireland if you are resident there and wish to do so.

AXA Group

Wherever the name “AXA” is used on the Website, this implies one or more of the following companies within the AXA Group of companies, which may offer products or services on the Website. Further details can be found on the respective companies’ websites.

AXA Insurance UK plc, trading as AXA Insurance and AXA Solutions, a public company limited by shares incorporated in England and Wales with company number 078950 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD.

Architas Multi-Manager Limited, a private limited company incorporated in England and Wales with company number 06458717 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD.

AXA Portfolio Services Limited, a private limited company incorporated in England and Wales with company number 1128611 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD. AXA Portfolio Services Limited trades as Architas, AXA Self Investor and Architas.

AXA Wealth Services Limited, a private limited company incorporated in England and Wales with company number 02238458 and whose registered office: 5 Old Broad Street, London, EC2N 1AD.

Winterthur Life UK Limited a private limited company incorporated in England and Wales with company number 3116645 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD.

AXA Wealth Limited, a private limited company incorporated in England and Wales with company number 01225468 and whose registered office is at 5 Old Broad Street, London, EC2N 1AD.

AXA PPP healthcare Limited, a private limited company incorporated in England and Wales with company number 03148119 and whose registered office is at 5 Old Broad Street London EC2N 1AD.

Swiftcover Insurance Services Limited, a private limited company incorporated in England and Wales with company number 05298352 and whose registered office is at 5 Old Broad Street London EC2N 1AD.

Bluefin Group Limited, a private limited company incorporated in England and Wales with company number 05936990 and whose registered office is at 5 Old Broad Street London EC2N 1AD.

AXA Direct Limited, a private limited company incorporated in England and Wales with company number 02204119 and whose registered office is at 5 Old Broad Street London EC2N 1AD.

AXA UK plc, Registered Company Number: 02937724, Registered Office: 5 Old Broad Street London EC2N 1AD.