Key Safe FAQs
You should nominate friends, family or neighbours who live at a separate address, no more than a 20 minute drive from you. Ideally they should have a set of keys to your home, or failing that, the code to your key safe if you have one. We do ask that they have their own telephone so we can get hold of them whenever you need us to.
If you change your address, telephone number or there are changes to your medical conditions or keyholders contact information, it’s important to tell us straightaway. We rely on this information being correct so we can arrange assistance for you if you need it.
Please call Customer Services on 0800 085 7310 and speak to one of our team.
We supply the Supra C500 KeySafe, the original Police accredited key safe that can boast the title 'As secure as your front door'.
Sorry, a key safe can only be fitted to a brick built external wall, outhouse or garage.
Our Telecare Consultants can install a key safe for you. However, we cannot fit the key safe to an internal wall.