24/7 help at the touch of a button
Our personal alarm service helps elderly loved ones remain independent in the home they love, safe in the knowledge that help is just the touch of a button away.
Order online to join the 70,000 people we already help to live independently in their own homes.
Peace of mind starts from £3.64 per week. †
The personal alarm can be worn discreetly as a bracelet, wristband or pendant.
The alarm base unit detects when the button on the personal alarm bracelet or pendant is pressed and quickly connects to our 24-hour emergency response centre in the UK:
Save £60 when you order the self-connect package.
Or choose the We-Connect option to have a Telecare Consultant set-up and demonstrate the personal alarm service. †
You and your family members can be confident you’ll receive the support you deserve.
We have been providing personal alarm services for the elderly for over 30 years and are audited annually by the Telecare Services Association. *
99% of our customers say they like the security of knowing someone is always there.
100% of our personal alarm users say they are satisfied with the service. *
"I would say its a minimal cost for the peace of mind it gives you." *
"If they are considering buying one I would say just do it because its such a good thing for little money." *
"I would definitely say go for it for peace of mind, and the cost is small. It also gives the rest of the family peace of mind." *
There are no complicated requirements or hidden charges with our personal alarm services.
|One-off registration fee||£69 †|
|Subscription||£3.64 per week †|
If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.
Our personal alarm units are easy to set-up or our Telecare Consultants can connect the device in your home on your behalf for a one-off cost of £60. †
You can get expert support from our qualified nurses and trained pharmacists by adding our medical helplines to your personal alarm package for an additional 28p per week. †
Our services can be a real lifesaver to people of all ages and all walks of life. It doesn't matter whether you live alone or with a partner, most of us will at some point need a helping hand.
Our personal alarm service for the elderly is particularly helpful if you:
It's easy to set-up and use - watch our self-connect video to learn more
"In my view, your service is very efficient and professional in every respect and represents excellent value for money."
Mr Attle, October 2017
"The staff were very pleasant and helpful. My daughter fitted the alarm unit easily."
Mrs Wharfe, October 2017
"We tried others - not easy to install and use. We were very pleased when we got in touch with you."
Mrs Jones, November 2017
You can order easily online or over the phone by calling 0800 085 7371. You can choose whether to add a key safe, an additional user and whether you would like one of our advisors to set-up the alarm for you.
If you would like to add any of our other products to your order, call us on 0800 085 7371. Our lines our open Monday to Saturday, 8am to 8pm.
Our 3-in-1 personal alarm service includes a medical support line and a medication information service. You can get expert support from our qualified nurses and trained pharmacists for an additional 28p per week when you add the helplines to your personal alarm service. †
To order the 3-in-1 personal alarm service, or add the helplines to your existing personal alarm service, call us on 0800 085 7371.
The alarm unit is really easy to assemble. Delivery is free of charge. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet).
To support our personal alarm service, you need either two keyholders or one keyholder and a key safe. A keyholder is someone who has keys to your home, lives within 20 minutes and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it.
We can supply a key safe when you order your personal alarm.
One of our friendly advisors can set everything up for you. This service costs £60 and you can add it to your order when you purchase online. If you prefer to order by telephone, just let us know when you call 0800 085 7371. †
If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may qualify for VAT exemption.
Even if you're not able to speak, when you press the pendant alarm we’ll always know who you are, and where you’re calling from. This means we can direct support to you very quickly by calling your emergency contacts or the emergency services.
Over 70,000 people already rely on us to help them live independently and 100% of our customers tell us they are satisfied with our service. *
Our personal alarm service is reliable and easy to use, and you can enhance your package with our medical helpline.
Over 1,000 new customers join us each month and we handled over 25,000 emergency alarm calls last year. We are audited annually by the Telecare Services Association (TSA) so you can be sure our services are fully accredited and will give you first class support.
You have the right to cancel within 14 days of purchase. There are no complicated requirements or hidden charges.
A key safe is a simple and secure way to store a door key and provide the emergency services with convenient and immediate access to your home. Add a key safe to your personal alarm service.
With our Safe Home Assessment service, a trained assessor will visit your home to ensure it is safe and suitable, and that all your home care and support needs are met.
Whether you have recently made the decision to use telecare in your care for a loved one, or are just exploring the options, it is important to be informed when it comes to selecting a telecare solution to best meet your needs.
† Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Installation services not available in Scotland, Isle of Man or the Scilly Islands. Subscription fee collected monthly.
* Customer research, October 2017.
** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.