Remain independent in the home you love, safe in the knowledge that help is just the touch of a button away 24/7.
We’ve been helping people live independently in their own homes for over 30 years. You and your family can be confident you’ll receive the support you deserve – 98.5% of alarm calls are answered within 60 seconds and 99% of our customers say they like the security of knowing someone is always there. *
Our personal alarm service costs just £3.47 a week.†
† Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating.
The personal alarm base unit detects when the pendant or wristband alarm is pressed and quickly connects to our response centre:
Our personal alarm service provides peace of mind for you and your family. In fact, 99% of our customers say they like the security of knowing someone is always there.
What’s more, 100% of our personal alarm users say they are satisfied with the service. *
"I would say its a minimal cost for the peace of mind it gives you." *
"If they are considering buying one I would say just do it because its such a good thing for little money." *
"I would definitely say go for it for peace of mind, and the cost is small. It also gives the rest of the family peace of mind." *
* Customer research, October 2017
There are no complicated requirements or hidden charges with our personal alarm service.
|One-off registration fee||£69 †|
|Monthly subscription||£15.03 †|
If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.
Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £60. †
† Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Installation services not available in Scotland, Isle of Man, Isle of Wight or the Scilly Islands.
Our services can be a real lifesaver to people of all ages and all walks of life. It doesn't matter whether you live alone or with a partner, most of us will at some point need a helping hand.
Our personal alarm service is particularly helpful if you:
Over 52,000 people already rely on us to help them live independently and 100% of our customer tell us they’re satisfied with our service. *
Our personal alarm service is reliable and easy to use and you can enhance your package with our medical helpline, fall detector, bogus caller button and monitored home sensors as your requirements change.
Over 1,000 new customers join us each month and we handled over 25,000 emergency alarm calls last year. We are audited annually by the Telecare Services Association (TSA) so you can be sure our services are fully accredited and will give you first class support.
The alarm unit is already assembled so it’s really easy. Delivery is free of charge. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet).
We recommend you have two keyholders so we can get help to you quickly should you need it. If this isn't possible, you can use your key safe to act as your keyholder. This means we will always be able to get help to you if the emergency services are called.
We can supply a key safe when you order your personal alarm.
One of our friendly advisors can set everything up for you. This service costs £60 and you can add it to your order when you purchase online. If you prefer to order by telephone, just let us know when you call 0800 085 7371. †
If you would like to add a fall detector, one of our home sensors or any of our other products to your order, simply call us on 0800 085 7371. You can add them to your personal alarm service at any time to enhance the support you receive.
You can order easily online. You can choose whether to add a key safe, an additional user and whether you would like one of our advisors to set-up the alarm for you.
If you would like to add any of our other products to your order, call us on 0800 085 7371 to place your order. Our lines our open Monday to Saturday, 8am to 8pm.
If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may not have to pay VAT.
Even if you're not able to speak, by pressing the alarm unit we’ll always know who you are, and where you’re calling from. This means we can direct support to you very quickly.
You have the right to cancel within 14 days of purchase. There are no complicated requirements or hidden charges.
It can be difficult to know when to talk to your parents about plans for their future. Read our guide to help you have a relaxed discussion around the care and support they would prefer.
Get expert advice when you have a concern about your health or wellbeing or if you have a question about your medication or prescriptions.
Our fall detector automatically contacts the response centre when it detects the user has fallen, providing peace of mind if you are concerned about losing your balance.
Our sensors sound an alert and automatically contact the response centre when smoke, carbon monoxide, water or rapid changes in temperature are detected.