Peace of mind from £3.64 per week †
Remain independent in the home you love, safe in the knowledge that help is just the touch of a button away 24 hours a day.
Order online to join the 51,000 people we already help to live independently in their own homes.
The personal alarm can be worn discreetly as a wristband or pendant.
The personal alarm base unit detects when the pendant or wristband alarm button is pressed and quickly connects to our UK response centre:
Save £60 when you order the self-connect package.
Or choose the We-Connect option to have a Telecare Consultant set-up and demonstrate the personal alarm service. †
You and your family can be confident you’ll receive the support you deserve.
We have been providing personal alarm services for over 30 years and are audited annually by the Telecare Services Association. *
99% of our customers say they like the security of knowing someone is always there.
100% of our personal alarm users say they are satisfied with the service. *
"I would say its a minimal cost for the peace of mind it gives you." *
"If they are considering buying one I would say just do it because its such a good thing for little money." *
"I would definitely say go for it for peace of mind, and the cost is small. It also gives the rest of the family peace of mind." *
There are no complicated requirements or hidden charges with our personal alarm service.
|One-off registration fee||£69 †|
|Subscription||£3.64 per week †|
If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.
Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £60. †
You can get expert support from our qualified nurses and trained pharmacists by adding our medical helplines to your personal alarm package for an additional 28p per week. †
You won’t find the peace of mind this 3-in-1 medical helpline service brings anywhere else.
To add our medical helplines, please call us on 0800 085 7371.
Our services can be a real lifesaver to people of all ages and all walks of life. It doesn't matter whether you live alone or with a partner, most of us will at some point need a helping hand.
Our personal alarm service is particularly helpful if you:
It's easy to set-up and use - watch our self-connect video to learn more
"In my view, your service is very efficient and professional in every respect and represents excellent value for money."
Mr Attle, October 2017
"The staff were very pleasant and helpful. My daughter fitted the alarm unit easily."
Mrs Wharfe, October 2017
"We tried others - not easy to install and use. We were very pleased when we got in touch with you."
Mrs Jones, November 2017
You can order easily online or over the phone by calling 0800 085 7371. You can choose whether to add a key safe, an additional user and whether you would like one of our advisors to set-up the alarm for you.
If you would like to add any of our other products to your order, call us on 0800 085 7371. Our lines our open Monday to Saturday, 8am to 8pm.
Our 3-in-1 personal alarm service includes a medical support line and a medication information service. You can get expert support from our qualified nurses and trained pharmacists for an additional 28p per week when you add the helplines to your personal alarm service. †
To order the 3-in-1 personal alarm service, or add the helplines to your existing personal alarm service, call us on 0800 085 7371.
If you would like to add a fall detector, one of our home sensors or any of our other products to your order, simply call us on 0800 085 7371. You can add them to your personal alarm service at any time to enhance the support you receive.
The alarm unit is really easy to assemble. Delivery is free of charge. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet).
To support our personal alarm service, you need either two keyholders or one keyholder and a key safe. A keyholder is someone who has keys to your home, lives within 20 minutes and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it.
We can supply a key safe when you order your personal alarm.
One of our friendly advisors can set everything up for you. This service costs £60 and you can add it to your order when you purchase online. If you prefer to order by telephone, just let us know when you call 0800 085 7371. †
If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may not have to pay VAT.
Even if you're not able to speak, by pressing the alarm unit we’ll always know who you are, and where you’re calling from. This means we can direct support to you very quickly.
Over 51,000 people already rely on us to help them live independently and 100% of our customers tell us they are satisfied with our service. *
Our personal alarm service is reliable and easy to use, and you can enhance your package with our medical helpline, fall detector, bogus caller button and monitored home sensors as your requirements change.
Over 1,000 new customers join us each month and we handled over 25,000 emergency alarm calls last year. We are audited annually by the Telecare Services Association (TSA) so you can be sure our services are fully accredited and will give you first class support.
You have the right to cancel within 14 days of purchase. There are no complicated requirements or hidden charges.
Get expert advice when you have a concern about your health or wellbeing or if you have a question about your medication or prescriptions.
Our fall detector automatically contacts the response centre when it detects the user has fallen, providing peace of mind if you are concerned about losing your balance.
Our sensors sound an alert and automatically contact the response centre when smoke, carbon monoxide, water or rapid changes in temperature are detected.
Get practical and emotional support after returning home from hospital to help you get back on your feet - with the first 6 weeks free of charge.
With our Safe Home Assessment service, a trained assessor will visit your home to ensure it is safe and suitable, and that all your care and support needs are met.
Whether you have recently made the decision to use telecare in your care for a loved one, or are just exploring the options, it is important to be informed when it comes to selecting a telecare solution to best meet your needs
† Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Installation services not available in Scotland, Isle of Man or the Scilly Islands. Subscription fee collected monthly.
* Customer research, October 2017.
** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.