Get three times the peace of mind from £3.92 per week *
Our new 3-in-1 package combines the reassurance of a 24/7 personal alarm with two medical services.
We're here whenever you need us to help you live well and remain in the home you love.
Benefit from the 24/7 personal alarm service with advice if you have an accident or you're taken ill. Get expert support from our qualified nurses and speak to our trained pharmacists about your pills and prescriptions.
99% of our customers say they like the security their personal alarm service gives them. With our enhanced 3-in-1 package you also get expert medical support and information, providing great value and help to live well. **
We help over 51,000 people remain independent and embrace a healthier and a more active life.
Sign up for our 3-in-1 personal alarm service before 31st March 2019 and get a £20 voucher from Marks and Spencer.
Call free on 0800 916 0556 and quote '0556'. †
Put your mind at rest whenever you have a concern about your health or wellbeing.
You can speak to one of our qualified nurses 24 hours a day, seven days a week. They are happy to talk with you about any concern no matter how big or small.
Contact us today to order your 3-in-1 personal alarm service.
Understanding how and why you should take medication can be confusing.
Our pharmacists are on hand to answer your questions and explain more about your pills and prescriptions. ***
Call 0800 916 0556 to speak to our customer services team about our unique package.
It doesn't matter whether you live alone or with a partner, most of us will at some point need a helping hand.
Our 3-in-1 medical helpline service is particularly helpful if you have:
The 3-in-1 package is only available to order by phone. To order the 3-in-1 personal alarm, call us on 0800 916 0556.
Quote '0556' to receive your £20 Marks & Spencer voucher.
|One-off registration fee||£69 *|
|Subscription||£3.92 per week *|
If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.
Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £60. *
We are happy to help or answer any queries you may have.
With our 3-in-1 medical helpline service, you have access to:
Plus you get all the benefits of our personal alarm service:
Over 51,000 people already rely on us to help them live independently and 100% of our customer tell us they’re satisfied with our service. **
What’s more, you won’t find the peace of mind this 3-in-1 medical helpline service brings anywhere else.
You get all three services for £3.92* per week and a one-off initial charge of £69*. The medical helpline is a free phone number, so you will not be charged for the calls.
If you would like to order the 3-in-1 package or upgrade your existing personal alarm service to include the medical services, please call us on 0800 916 0556. The 3-in-1 package is only available to order by phone.
Absolutely. The personal alarm unit is ready for use from the moment it's plugged in. Delivery is free of charge.
One of our friendly advisors can set everything up for you. This service costs £60*.
If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may not have to pay VAT.
If you need help, simply press the button on your pendant and you’ll be quickly connected to our 24/7 response team. After speaking to you they’ll call your chosen contacts or the emergency services. If you are not able to speak, we'll still know who you are and where you are calling from and will direct support to you very quickly.
No. They will ask you about your health and any other information they need to know before offering advice.
Yes, you can upgrade anytime you wish – simply call us on 0800 916 0556.
Yes, of course. You can enhance your package to suit your changing needs whenever you want. We are always happy to help. Simply call us on 0800 916 0556.
100% of our personal alarm users say they are satisfied with their service. **
There are no complicated requirements or hidden charges and calls are free to the Medical Support Line and Medication Information Service.
"Definitely worthwhile, a good investment knowing help is at hand in an emergency." **
"When I fell and fractured my hip, they had the ambulance here in 10 minutes and my daughter and son soon after." **
"For your own safety it's a wonderful idea as we all do silly things don't we?" **
Get practical and emotional support after returning home from hospital to help you get back on your feet - with the first 6 weeks free of charge.
We can’t promise to fix loneliness, but a regular phone call from someone you can trust and share things with can go a long way to help. Learn more about our Wellbeing Check Service.
Whether you have recently made the decision to use telecare in your care for a loved one, or are just exploring the options, it is important to be informed when it comes to selecting a telecare solution to best meet your needs
* Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating.
** Customer research, October 2017
*** Medication information service open Mon-Fri 8am-8pm, Sat & Bank Holidays 8am-4pm, Sun 8am-12pm
**** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.
† To claim your M&S voucher, quote "0556" when ordering before 31st March 2019. View the promotion terms and conditions here.