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Medical Helpline Alarm For The Elderly

Medical Helpline & Medication Information Service

Get three times the peace of mind from £4.10 per week *

Our 3-in-1 package combines the reassurance of a 24/7 personal alarm with two medical helplines. 

If you already use our personal alarm service, you can add our helplines to your package for an additional 30p per week. *

Benefit from the 24/7 personal alarm service with advice if you have an accident or you're taken ill. Get expert support from our qualified nurses and speak to our trained pharmacists about your pills and prescriptions.


Helping you remain independent and healthy

99% of our customers say they like the security their personal alarm service gives them. With our enhanced 3-in-1 package you also get expert medical support and information, providing great value and help to live well. **

Freephone 0800 085 7371 to order the 3-in-1 personal alarm service or to add the medical helplines to your existing personal alarm package.


What the 3-in-1 service consists of
Personal alarm
Personal Alarm Service

Our personal alarms can be a real lifesaver to people of all ages and all walks of life.

If you suffer a fall or accident, press the alarm button to quickly contact our 24 hour response centre who will get help to you.

Request a free brochure to find out more about our personal alarm service. 

Medical support line
Medical Support Line

Put your mind at rest whenever you have a concern about your health or wellbeing.

You can speak to one of our qualified nurses 24 hours a day, seven days a week. They are happy to talk with you about any concern no matter how big or small.

Contact us today to order your 3-in-1 personal alarm service.

Medication helpline
Medication Information Service

Understanding how and why you should take medication can be confusing.

Our pharmacists are on hand to answer your questions and explain more about your pills and prescriptions. ***

Call 0800 085 7371 to speak to our customer services team about our unique package.

Trusted by our alarm users and their families

Personal alarm for the elderly with medical helpline

Peace of mind for you and your family

It doesn't matter whether you live alone or with a partner, most of us will at some point need a helping hand.

Our 3-in-1 medical helpline service is particularly helpful if you have:

  • Recently left hospital or know you are due to have an operation and may need help when you return home.
  • Been prescribed medication and need help to understand when and how to take it.
  • Concerns about your health and wellbeing and want reassurance you can get help 24 hours a day.
  • Suffered a fall, or are worried that you are getting a little unsteady on your feet.
  • Suffer from a short or long-term illness.

With an average alarm call response time of just 5 seconds, the service provides peace of mind for you and your family. ****

Order medical helplines

How to order the 3-in-1 personal alarm

The 3-in-1 package is only available to order by phone. To order the 3-in-1 personal alarm, call us on 0800 085 7371.

One-off registration fee  £69 *
Subscription  £4.10 per week *
Self-Connect   No charge
Delivery Free next day delivery *

If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.

Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £99. *

We are happy to help or answer any queries you may have.

Product features at a glance

With our 3-in-1 medical helpline service, you have access to:

  • Qualified nurses available 24/7. Receive help and advice about any health or wellbeing concern you may have, any time night or day.
  • Pharmacists available every day. Get information about your medication from the comfort of your home.

Plus you get all the benefits of our personal alarm service for the elderly:

  • Easy to use emergency button with support available 24 hours a day, 7 days a week.
  • Discreet and lightweight alarm pendant can be worn around the neck or wrist.
  • High quality two-way speaker audible from different rooms in the house.
  • Alarm pendant works in the home and garden, up to 75 metres (246 ft) away from the alarm unit, so you can get about your daily life knowing it will work anywhere in your home. *****
  • Simple to set-up. The personal alarm unit is ready for use from the moment it's plugged in.
  • No need to worry about the battery running out. It has a daily battery self-test and low battery warning.
  • No complicated requirements or hidden charges. If you change your mind, you can cancel with 14 days of purchase.


Your questions answered

Over 70,000 people already rely on us to help them live independently and 100% of our customer tell us they’re satisfied with our service. **

What’s more, you won’t find the peace of mind this 3-in-1 medical helpline service brings anywhere else.

You get all three services for £4.10* per week and a one-off initial charge of £69*. The medical helpline is a free phone number, so you will not be charged for the calls.

If you would like to order the 3-in-1 package or upgrade your existing personal alarm service to include the medical services, please call us on 0800 085 7371. The 3-in-1 package is only available to order by phone.

We offer free next day delivery to all postcodes in England and Wales for self-install orders received by 1pm, Monday - Friday. This means you and your family can quickly benefit from the peace of mind that our 3-in-1 personal alarm service provides.

If you prefer, you can nominate a day for your delivery or pay an additional £4.99 for Saturday delivery.

We will confirm when your order has been dispatched by SMS message to your mobile, or by email if you have not provided a mobile number. We will also send you an SMS message or email when your order is due to be delivered.

For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

If you want one of our Telecare Consultants to set-up the alarm for you, we will call you within one working day to arrange a suitable time for the installation. We offer morning or afternoon appointments and can normally install your alarm within five working days. Our Telecare Consultant will bring everything with them and install your personal alarm at the time we've agreed.

Absolutely. The personal alarm unit is ready for use from the moment it's plugged in. Delivery is free of charge.

One of our friendly advisors can set everything up for you. This service costs £99*.

If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may not have to pay VAT.

If you need help, simply press the button on your pendant and you’ll be quickly connected to our 24/7 response team. After speaking to you they’ll call your chosen contacts or the emergency services. If you are not able to speak, we'll still know who you are and where you are calling from and will direct support to you very quickly.

No. They will ask you about your health and any other information they need to know before offering advice.

Yes, you can upgrade anytime you wish – simply call us on 0800 085 7371.

We recommend you have a broadband filter on each telephone socket that is in use. Broadband filters are widely available from electrical stores, online or from your broadband provider.

If you do not have a telephone landline, you can still benefit from our 24 hour monitoring service with a GPS personal alarm.

Recommended by our customers

100% of our personal alarm users say they are satisfied with their service. **

There are no complicated requirements or hidden charges and calls are free to the Medical Support Line and Medication Information Service.

Medical helpline for the elderly living at home

"Definitely worthwhile, a good investment knowing help is at hand in an emergency." **

Medical help at home for the elderly

"When I fell and fractured my hip, they had the ambulance here in 10 minutes and my daughter and son soon after." **

Medication and health helplines for older people

"For your own safety it's a wonderful idea as we all do silly things don't we?" **

Support and Advice
Elderly home care choices
Talking about care options

It can be difficult to know when to talk to your parents about plans for their future. Read our guide to talking about care and support to help you have a relaxed discussion around what they would prefer.

Add key safe to elderly alarm
Add a key safe to your personal alarm

A key safe is a simple and secure way to store a door key and provide the emergency services with convenient and immediate access to your home. Add a key safe to your personal alarm service.

Personal alarm with GPS
GPS personal alarms

If you don't have a telephone landline, or want peace of mind that you can get help when you are out and about, then our GPS personal alarm is the solution. Find out about personal alarms with GPS.

* Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating. Free next day delivery available in England and Wales for self-install orders received before 1pm, Mon - Fri.
** Customer research, October 2017
*** Medication information service open Mon-Fri 8am-8pm, Sat & Bank Holidays 8am-4pm, Sun 8am-12pm
**** December 2019 Emergency Resolution Centre call statistics
***** Range will vary according to environment. Figure quoted is from original equipment manufacturer's specification. Pictures shown are for illustration purposes only. Personal alarm models may differ.

Add our medical helplines

To add our medical helplines to your personal alarm package or to order the 3-in-1 personal alarm service, please call 0800 085 7371.

If you have any questions about our personal alarm and telecare services, please get in touch. We're happy to help!

Call 0800 085 7371