If you need assistance it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home without causing damage.
A key safe is a secure, weatherproof box to keep a set of keys outside your home.
It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.
Secure, convenient and discreet
To support our personal alarm service, we recommend you have either two keyholders or a key safe. A keyholder is someone who has keys to your home, lives within 30 minutes and can come to your assistance if needed.
This means there is always a way to get help to you, whenever you need it.
The key safe can only be opened using the unique four digit code chosen by you. And the only people who know that code – and can get to the keys – will be you, your personal keyholder and us.
We will only give the code to the emergency services if we call them on your behalf and you’re unable to get to the door. Vital time can be saved in an emergency by having a secure way to get into your home without causing any damage.
We can supply a C500 KeySafe with your personal alarm order. The Supra C500 KeySafe is the original Police accredited key safe that can boast the title 'as secure as your front door'.
It has an easy push keypad, a tough removable rubber cover and is built using heavy gauge, stainless steel and zinc alloy shell with a double wall construction for strength.
Read our key safe FAQs to find out more.
We will provide you with instructions that show you how to fit your key safe. You will need a power drill, 5mm drill bit suitable for masonry and a T30 Torx screwdriver. The key safe is provided with 4 wall tapping screws that do not require wall plugs. This key safe video shows you how to fit your key safe.
If you have chosen our 'We-Connect' installation service, we can fit it for you at the same time as your personal alarm. We’ll advise you of the best position for your key safe and explain how to use it, and set up the code for you.
The We-Connect installation service costs £99 excluding VAT and as well as installing the personal alarm and key safe, we will also show you how to use the alarm and check the system.
We recommend you have either two keyholders or a key safe. A keyholder is someone who has keys to your home, lives within 30 minutes and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.
No. Many of our customers will already have a key safe and do not need to purchase one from us.
If you change your key safe code then simply give us a call on 0800 085 7371 so we can update our records. We rely on this information being correct so we can arrange assistance for you if you need it.
We recommend you choose a position that is out of easy sight from passers-by.
It can only be fitted to an external wall, not an internal one, and the wall must be made of brick or concrete.
Add medical helplines to your personal alarm service to get expert advice about your health and medication from qualified nurses and trained pharmacists.
It can be difficult to know when to talk to your parents about plans for their future. Read our guide to talking about care and support to help you have a relaxed discussion around what they would prefer.