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Employer support for carers in the workplace

Taking Care - Supporting Your Employees

Taking Care is a helpline service that supports employees who have caring responsibilities. 

One in nine UK employees is a working carer and 46% say their job is negatively affected by caring through tiredness, lateness and stress.* 

We can support your employee's health and wellbeing, making it easier for them to combine work and care.

Get in touch to discuss making Taking Care part of your employee health and wellbeing programme.

Who is the service for?

The number of employees providing care is increasing. More people will find themselves with multiple caring responsibilities, looking after the needs of ageing relatives alongside bringing up their own children. 

The likelihood though is that you are not aware of individual employee situations. Research has shown that in the absence of any formal support from their employer, employees tend not to reveal their situation for fear of stigma - so often they remain invisible and struggling.

The Taking Care Information and Advice Helpline is for these hidden carers.


The pressures of caring

Balancing work, home and care commitments can be incredibly stressful.

Nearly three quarters of working carers report feeling lonely or isolated in the workplace and, with around a third providing more than 50 hours of care a week, many are close to breaking point. Knowing that someone understands and cares about how you are feeling can be incredibly supportive and help to reduce the feelings of isolation at what can be a very stressful time.

Having access to personalised proactive support benefits the working carer's health and wellbeing, making it easier to combine work and care. By speaking to one of our experienced helpline advisers, employees can access the information and advice they need to make empowered decisions about the care and support needs of their loved ones.

Carers in the workplace support package

1 in 5 carers give up employment to care

Many working carers unfortunately conclude that working and caring cannot be combined.

More than two million people in the UK have given up work to care for an elderly parent or a disabled or seriously ill loved one. Of these, the vast majority - a staggering 83% - are women. **

Carers in paid employment are more likely to suffer from mental health conditions than other groups of carers.

Additional pressures associated with combining working and caring include a decline in physical health, resulting in increased absence and presenteeism.

The government has now recognised this problem and the vital contribution made by carers in supporting some of the most vulnerable people in society - and the important contribution carers can make in the workplace. The Work and Pensions Committee has published a report detailing recommendations on how working carers can be better supported by both employers and the government. ***

Carers support for employees

The effect on businesses

Losing employees who provide care can hit a business hard.

Most people who find themselves having to take on caring responsibilities are aged between 45 and 64, exactly the point when they’re likely to be at the peak of their career with valuable skills and experience. Carers UK estimates it costs businesses around £3.5bn a year to replace these workers. ****

Even where an employee feels they can stay in work, there will be cost implications for employers. The additional pressures associated with combining working and caring can result in a decrease in productivity due to absence and presenteeism.

To enable organisations to offer support to employees at this challenging time, PPP Taking Care has developed an innovative helpline service. This provides personalised support, advice and guidance around care options, making it an ideal part of an employee health and wellbeing programme.

If you would like to discuss how we can help your employees, please contact

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How we can help

As well as providing vital emotional support, we can help navigate the challenges that working carers face and the different types of care and certain legal matters they may need to consider.

Our helpline can provide advice and guidance on a range of topics such as:

  • How the health and social care system works.
  • Benefit entitlements, how to claim and who to talk to.
  • How older people can remain safe and independent in their home with support, aids and adaptations.
  • The financial solutions available to pay for care.
  • Pension freedoms and the implications.
  • How to arrange a Power of Attorney.
  • Social events for older people and carers local to their area.

If you would like to discuss making Taking Care part of your employee health and wellbeing programme then please get in touch by emailing

Recommended by employees

"I felt so much better after speaking with the Helpline Adviser and talking things through. It was a really useful, informative and reassuring chat as I am finding the whole situation all rather overwhelming."

"Mum had a major stroke and has been very poorly during the last three months. We’re now having discussions regarding her return home but this is a hugely worrying time for my Dad and I and we’re both completely in the dark regarding how this will and can be managed."

"Thankfully, following our call, your Helpline Adviser was kind enough to send me through some comprehensive information via email with links and suggestions on how to deal with the next steps in this process.  The email was sent first thing the next day, which was very useful as I was then able to refer to this during a meeting I had with Adult Social Care and my Mum and Dad.  Lots of things to discuss and decide in a short space of time. Your kind assistance and help is greatly appreciated."

Zoe, September 2018


"I just want to thank you for all of the help and guidance you gave to me when making contact with your team. You will be pleased to know that I had a bit of a breakthrough with my Mum. That night after our call, and while it was all still fresh in my head, I thought I would take the bull by the horns and have the dreaded conversation. It went really well and within two weeks of the conversation both of my parents now have a Power of Attorney in place, which gives them peace of mind for the future."

"It was one of the most difficult conversations to have, but as you had provided so much detailed and relevant information, I was able to do this confidently and have answers for any questions they asked me."

"I am really impressed with the level of knowledge you have and were able to supply - I am grateful for the empathy shown."

Miss C, October 2017

The cost of caring *

1 in 9 UK employees is a working carer.

90% of working carers are aged 30 plus.

46% said their job is negatively affected by caring through tiredness, lateness and stress.

Only 23% of employees feel supported by their employer with their responsibilities for caring for a loved one.

1 in 5 carers give up employment to care.

7 in 10 carers in paid work are more likely to have suffered mental illness including stress and anxiety.

1 in 5 of 45 - 60 year olds actively care for elderly parents while their own children are at home.

* Carers UK statistics ** Carers UK Caring and Isolation in the Workplace 2015 *** Employment Support for Carers 2017-19 **** Carers UK State of Caring Report 2017
† CIPD Annual Survey Report 2011 Resourcing and talent planning

Want to know more?

If you would like to discuss making Taking Care part of your employee health and wellbeing programme then please get in touch by emailing