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Local government telecare

Solving Your Telecare Worries

Caring for our elderly and vulnerable has never been more complex. For your local authority, that means big challenges ahead.

How will you plan for more demand in telecare, without more resources? 
How will you harness new technologies?

It’s no surprise that local authorities can feel overwhelmed with these competing pressures and increasing demand. After all, the number of people over 85 is expected to double over the next 20 years. Four in five will have two or more serious health conditions.

The trouble with telecare

Some local authorities have simply pulled out of telecare. They’ve been worried about staffing levels that rely on goodwill to cover sickness and holiday. They know they lack the expertise to bring on new products and services. They worry about the digital switchover.

But abandoning telecare means uncertainty for your employees and can damage your reputation in the community. It leaves residents and their families feeling anxious.

Who will provide their personal alarm service now?

Local council telecare provider

Taking care of telecare

One way to fix these worries is to partner with a telecare specialist like PPP Taking Care. We’re already trusted to support 21,000 local authority customers across 10 district councils, and provide telecare nationwide for Age UK.

With three emergency resolution centres, we offer the bullet-proof service and security you’d expect from a life-saving service. We can help you get the most out of your telecare, allowing you to cope with decreasing budgets and increasing demand. We’ll make sure your residents get the service they deserve.

Backed by the AXA Group, our scale and focus means we can invest in the latest digital products and services, so you don’t need to worry about having the budget and skills to do this yourself. Because we’re independent of manufacturers, we’re not tied-in to any particular solution.

Telecare for councils

No other independent, national provider can do all this

We can step in to manage any part of your telecare provision, end-to-end. So wherever your challenges lie, we can help. That includes improving data security and compliance. It includes scheduling, installation and maintenance. And when things go wrong, it includes back-up and disaster recovery.

What do our local authority partners say?

We understand the challenges local authorities face – and more importantly what support they require to solve them.

In these short videos, some of the councils and housing associations we partner with explain how we have helped support the elderly and vulnerable they care for.

PPP Taking Care's Operations Director, Marcus Taylor, explains how we have addressed the telecare challenges our partners faced.

Chichester District Council

“Budgets are being cut, so supporting people to live independently is getting harder.”

Jane Dodsworth
Director of Residents’ Services
Chichester District Council

Horsham District Council

“Our skills and talents aren’t necessarily in managing telecare. We needed a partner.” 

Emma Quest
Community Links Services Manager
Horsham District Council

Arun District Council

“We wanted to enhance our telecare service. PPP Taking Care was the best solution.”

Robin Wickham
Group Head of Community Wellbeing
Arun District Council

How we can help

With decreasing budgets and increasing demand we can help you get the most out of your telecare. We can remove your worries about future digital investment and give your residents the service they deserve.

To share your telecare worries, email, call 0800 028 0638 or request a callback to discuss how we can help.

Telecare services

  • Consultancy and project management
  • Supply and installation
  • Monitoring
  • Maintenance
  • Reporting

Health and wellbeing

  • Home from hospital care
  • Information and advice
  • Medical helplines
  • Wellbeing and re-assurance calls

Monitoring and support

  • Out-of-hours monitoring
  • Disaster recovery

Digital transformation

  • Audit and recommendation
Trusted by partners in the public sector

Working with us doesn't mean waving goodbye to your values. We’re already trusted to support 21,000 local authority customers across 10 district councils. And we're trusted to provide Age UK's telecare service, nationwide.

We are ISO 9001 accredited and a member of the Telecare Services Association. If you would like to learn about our policies, procedures or accreditations then we're happy to provide you with more information.

Age UK personal alarm provider
Adur and Worthing Councils
Crawley Borough Council
Fareham Borough Council
Guildford Borough Council
Saxon Weald Housing
Waverly Borough Council
Winchester City Council

Talk to us about your telecare worries

We partner with local authorities to solve your telecare worries.

As an AXA company we can bring healthcare and digital innovation to your telecare. We’re not tied to manufacturers so can provide you the best solution for the digital switchover.