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Wellbeing telephone call

Wellbeing Check Service

A regular friendly chat on the phone can make a big difference to someone living alone, especially if you’re worried, feeling a bit low or can’t get out and about as often as you’d like.

With our Wellbeing Check Service you’ll receive a phone call once a week by a designated member of our friendly helpline team.

We can’t promise to fix loneliness, but a regular phone call from someone you can trust and share things with can go a long way to help.

Call 0800 916 0554 to order the Wellbeing Check Service today. 

One call can make all the difference

It’s surprising how many people can find that a day passes by and they haven’t spoken to anyone.  You know your relatives care deeply about you, but other pressures can get in the way. They may be struggling to balance work commitments and demands from children, making it difficult to ring.

With our Wellbeing Check Service, you’ll receive a 20 minute phone call once a week by a designated member of our friendly helpline team. 

We’ll ask you how you’re feeling and generally get to know you. You can talk to us about anything you like, your hobbies, how your week is going and about any concerns you may have, the choice is yours.  Chatting together can often reveal problems you are facing, perhaps a household chore is becoming a bit difficult, or the heating is playing up. We can offer you advice and recommendations, or if you wish our helpline team can keep nominated family up-to-date.

You might have some things you’d rather not worry your family about and would prefer just to talk it through with us.  And that’s OK too. 

If we identify any health or wellbeing concerns that we feel need further investigation, we’ll suggest you contact your GP or another healthcare professional, or our medical helpline if you receive this service. And if you choose, we’ll make sure your family contact is kept fully up-to-date.

Well-being telephone call

A weekly call at a time to suit you

We can all benefit from someone to talk to, in particular if you are:

  • Living alone.
  • Leaving hospital or due to have an operation and may return needing emotional or practical support.
  • Concerned about an ongoing health or wellbeing issue and would welcome advice and reassurance.
  • Looking for someone to talk to on a regular basis who knows your situation and the problems you face.
  • Aware that friends and family worry about you.

We’ll arrange the time of the call to suit you, so you don’t have to stay in and wait. This service is available to anyone and you do not need to be a personal alarm service customer.

We are happy to help or answer any queries you may have. Call us on 0800 916 0554 or email if you would like to discuss the support available to you. 

How to order the Wellbeing Check service

To order the Wellbeing Service, call us on 0800 916 0554.

The service costs £84 per month for a 20 minute weekly call.

The Wellbeing Service is only available to order by phone.

Features at a glance
  • Weekly wellbeing phone call from a dedicated and experienced member of our helpline team.
  • A trusted and reliable friend at the end of the phone.
  • Reassurance and support from someone who knows your medical history and any ongoing issues.
  • Someone to discuss any health and wellbeing concerns you may have.
  • We will keep your family up to date on any concerns if you wish.
  • Arranged at a regular time to suit you. No need to wait around for the call, you can still plan your week as normal.

Ready to order?

When you are ready to order, please call 0800 916 0554.

If you have any questions about our Wellbeing Service, please get in touch. We're happy to help!

Call 0800 916 0554